Automated surveys are ideal for collecting basic information and gaining feedback from a wide audience. Businesses are increasingly turning to surveys to gain insight into customer behavior. Surveys related to a recent purchase or service call can assist marketing and customer relations to “check the pulse” of customers.
With USANotify’s automated survey service target a wide audience quickly and efficiently. Customize and manage automated surveys and deploy to a select audience. This format, in addition to social media can assist in coming up with new strategies and improving customer experience.
Customize surveys and polls.
Gain insight into customer behavior.
Design and deploy simple or complex survey questionnaires.
Record voice prompts and test survey.
Receive accurate feedback via IVR (interactive voice responses), text messaging or email.
Route callers to call center/operators for assistance.
Cloud Based can be accessed from anywhere.
No Equipment to Purchase.