USANotify adds supports for multi-location, multi-provider health systems from a single pane of glass. USANotify also adds support for HL7.
Capitalizing on its deployment in thousands of hopsitals around the world, USANotify focuses and expands into the healthcare market. USANotify is now HIPAA compliant and can be used to deliver patient appointment reminders via voice, email and SMS.
USANotify adds support for dynamic emails and SMS. Clients can now choose one or more methods of message delivery.
The first two DialSaver customers are transitioned over to the USANotify platform. USANotify can now support multiple customers with unique applications on one platform. USANotify successfully handles hundreds of thousands of calls per day.
PEC officially launches USANotify as a spinoff of the DialSaver product line. The primary goal of USANotify is to offer voice, email and SMS messaging as a service not requiring a dedicated system per client. USANotify also extends beyond the capabilities of DialSaver by adding support for dynamic variables which allows companies to store application data specific to their industry.
CardSaver adds support for International Mobile Topoff allowing end users to recharge SIM cards in over 50 different countries. PEC also releases new versions of the E-Commerce and Agent Store modules.
PEC introduces DialSaver 3.0. The new system allows individual web-based access and management by several users on one system, thus offering convenience, complete control and easy administration. This is the beginning of USANotify.
CardSaver adds support for auto-recharge, direct dial, call back, and advanced call routing. Agent Store and Asterisk PBX modules are also added making it one of the most feature rich platforms in the industry.
PEC introduces DialSaver 2.0 with enhanced features and reporting. DialSaver can now use VoIP providers natively.
PEC is certified as a Toll Free Responsible Organization (RespOrg) and begins to offer toll-free services to customers.
PEC launches DIDLive, a VoIP based phone service that allows customers to use VoIP in lieu of traditional phones lines.
PEC adds support for Cisco VoIP gateways. This allows customers to scale to thousands of concurrent calls. Also, using Cisco's TCL scripting language, PEC is now able to develop completely customized calls flows for its prepaid applications.
PEC launches hosted services for Insight IVR, CardSaver and VoiceSaver to meet customer demand for a reliable, cost-effective alternative to premise-based systems. Deployment times are reduced from 1-2 months to under one week. p>
PEC adds Call Shop support to its Cardsaver Billing platform allowing for callshops to take advantage the of the simple yet powerful Cardsaver functionalites. The Call Shop module is used in some of the world's most remote countries.
PEC adds Voice Over IP (VoIP) support to it's product line. This allows equipment to be installed anywhere with an Internet connection.
PEC opens its first international branch located in New Delhi, India. The Indian branch is given the task promote and support sales throughout Southeast Asia and Eastern Africa.
Pulse, Inc., the largest reseller of Quintum VoIP gateways, chooses PEC's CardSaver as its preferred VoIP billing and call management software.
To reach a larger market, CardSaver is enhanced to support prepaid calling cards and postpaid calling services. Within six months, CardSaver is installed in over 50 sites around the world.
PEC introduces the CardSaver VoIP Billing and Call Management software to its product line. CardSaver is initially designed to integrate with Quintum VoIP products to provide billing & authentication for the prepaid & wholesale telecom industries.
Tecore Corporation, a premier manufacturer of cellular phone switches starts selling the messaging platforms from PEC along with their switches. PEC adds the Short Message Service (SMS) support to its software.
PEC introduces the TimeSaver Predictive Dialer to its product line. TimeSaver is used by inbound and outbound call centers to market and support their products and services. TimeSaver is discontinued in 2004.
PEC adds support for TNPP over the Internet. This feature, used by the paging companies, is deployed at hundreds of major sites around the country.
Cerner chooses PEC as its preferred IVR platform for medical transcription applications. Cerner deploys the solution to thousands of hospital systems and clinics around the world.
PEC adds the features Voice to Email, Fax to Email, and Email notification to its software. PEC also adds the multi-party conferencing feature to its messaging software platform.
PEC introduces "Reminder" which allows the medical facilities make outbound calls to remind patients of upcoming appointment dates and times. The product is premise-based and handles up to 16 concurrent calls per office.
PEC purchases and moves its operations to a 7,000 sq ft building in Aberdeen, New Jersey. Aberdeen is located 35 miles south of New York City. PEC builds a development lab in the new facility.
PEC enhances its products to support the Telephony Signaling 7 (SS7), ISDN Europe. The applications for the product include: Voice Mail, Call Routing, Fax processing, Conferencing, Call routing, and Interactive Voice Response (IVR).
PEC its products for IBM's OS/2 operating system environment. OS/2 is eventually discontinued by IBM.
PEC introduces its products for the Windows NT operating system environment. PEC ships 60 Windows NT units after the first month of product introduction. The Windows line of product continues today.
BPL Telecom Ltd. of India, one of the largest telecom groups in India, selects PEC Voice Products for the Indian Market. The product is sold under the name Convex. The systems are used by Coca Cola, Oracle, Texas Instruments, Sheraton Hotels, Bombay Cellular, IBM, and many other companies.
Hungary, Czech Republic, Poland, and Romania certify PECs entire line of voice processing products. PEC begins to market its products throughout Eastern Europe.
Portugal Telecom certifies PEC Voice Products for deployment in the Portuguese market. PEC begins to market its products in Portugal.
PEC introduces a digital line of voice processing systems across all of its product lines. Products can now support a variety of T1 & E1 protocols.
DialSaver is scaled to support its largest installation to date. DialSaver is used for the Venezuelan presidential election to make millions of calls to the Venezuelan public. The candidate that uses DialSaver goes on to win the election. DialSaver can now support hundreds of concurrent calls.
Mobile Data Systems, acquired by Motorola, deploys PEC's CallAhead system to improve mobile fleet efficiency in the field. CallAhead is installed in utility companies around the world including New Jersey Natural Gas, San Diego Gas and Electric, and AAA.
PEC deploys DialSaver, a multi-channel automated dialer. DialSaver is used for notification, direct marketing, and political campaigns. Some marketing users have credited DialSaver with tripling revenues, and others have claimed that it helped them win major US political elections.
International Voice Exchange selects PEC to be the exclusive voice mail system for all franchisees of the company.
PEC develops VoiceSaver, one of the world's first enterprise class Voice Mail and Auto Attendant systems. VoiceSaver integration soon expands to hundreds of phone systems making it the most adaptable product in the market.
PEC develops the CheckCalls messaging system for trucking companies allowing truck drivers to enter data using Touch Tone telephones. Within months it used by thousands of truck drivers around the country to communicate with their families at home.
PEC (parent company) is started in Marlboro, New Jersey, by Suraj Tschand, a Bell Laboratories senior telecom engineer. The goal is to fill a market demand for voice messaging and interactive telephony products.